At Patty Vape Aus (pattyvapeaus.com), we stand behind every IGET Vapes and disposable vape we sell, in full compliance with the Australian Consumer Law (ACL).
Key Points:
- Faulty or Incorrect Items If your vape arrives damaged, defective, or not as described, contact us within 7 days of delivery with photos and order details. We’ll arrange a repair, replacement, or full refund (including reasonable return postage) as required under ACL.
- Change of Mind Unopened, unused products in original sealed packaging may be returned within 7 days for refund or exchange (at our discretion). Return shipping is at your cost. Opened or used disposables, e-liquids, and pods are non-returnable for hygiene and safety reasons.
- Refund Process Approved refunds are issued to your original payment method within 7–10 business days after we receive and inspect returned items. Original shipping fees are non-refundable for change-of-mind returns.
- Non-Returnable Opened/used products, items showing misuse or damage, or returns outside the stated timeframe (except where ACL applies for faults).
Shop with confidence at pattyvapeaus.com – fast Australia-wide shipping on authentic IGET vapes and premium disposables. Questions? Email support@pattyvapeaus.com.
18+ only. Products contain nicotine. Vape responsibly and comply with Australian laws. Last updated: March 2026
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {[email]info@pattyvapeaus.com[/email]} for questions related to refunds and returns.